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#651: Moving to the Mac, Tip of the Week, Repair of the Week


Happy Tuesday,

Every quarter or so, the Small Dog management team meets at Geoff’s house for a day to take an honest look at how things are done and come up with new offerings and refine what’s already offered. We leave each time on the same page, eager to make great ideas reality. We’ll keep you up to date as things happen on our blog and in our newsletters.

Our goal is to create a peerless experience for all of our customers. We e-mail each and every one of you after a purchase with a customer satisfaction survey where you can ask to be contacted for any reason. We read each one and will bend over backwards to make sure you’re happy. I hope you’ll get in touch with us with suggestions, complaints, and compliments; these can be sent to

As always, thanks for reading and keep in touch.


  Making the Move To Mac Even Easier  

It’s no surprise that a large portion of people currently purchasing Macs are former PC users; we call them “Switchers.” One of the most common concerns for a Switcher is how to move his or her emails, address book and calendar items from Outlook to a new machine. While there are several tips and tricks on how to do this, I wanted to showcase one of my favorite Switcher applications, O2M.

I was first turned on to O2M when it went by it’s former name, Outlook2Mac. It’s a great little app by Little Machines that will convert all of your Outlook data to a format that your Mac will read for the low price of $10. While there are some free ways to do this, they are cumbersome; O2M does a clean and simple job and outputs to a format that can easily be read by Address Book, Mail, iCal, Entourage, and several other third-party mail programs on the Mac.

It’s important to note that O2M is made to export information from the full version of Microsoft Outlook, so if you have Outlook Express you’re out of luck. To get the application, simply download it in your Windows PC from Little Machine’s website and run it on your PC. The program’s clean interface allows you to chose which type of files you’d like exported, what format you’d like them exported as and then it does the rest for you! You can then use either a USB Key/Flash Drive or external hard drive to transfer the exported data to your Mac. Enjoy!

  Tip of the Week  

I use Google dozens of times every single day, and not just at work; sometimes, though, finding the relevant bit buried in an article or web page can slow down your quest for the information you crave.

Safari and Firefox both include a Find function that’s invoked by pressing Command-F. After landing on a page Google found for you, press Command-F and again type the most important word from your Google search. The web browser will immediately scroll to the word you searched for, making skimming through irrelevant text a thing of the past.

You can press Command-G to find the next instance of your search word on that web page, and if you get overzealous using this “find again” keyboard shortcut, you can press Shift-Command-G to go to the previous instance.

I have to dig deep to remember the time when I went to the local library to sift through a card catalog in search of a pile of books that might contain the information I needed. While I can’t remember the first thing I searched for on the internet, I do remember that my first web search happened after a morning hockey practice in my middle school advisor’s office sometime around 1996 or 1997. While I can picture the wallpaper in the room, I can’t remember which search engine I used.

What was the first thing you searched for? I’d love to publish a few of your experiences in a future Tech Tails!

Image credit: Wikipedia

  Repair of the Week  

The MacBook Air and new unibody MacBooks and MacBook Pros have been incredibly reliable. Very few are returned or exchanged for being dead on arrival—I’d say less than one percent. I expect that some of the product we ship won’t work right out of the box, but I also expect that the failure rate out of the box would be a tiny fraction of the number sold. I’m confident the new 17” MacBook Pro will show an equally low failure rate.

The repair of the week involves a 15” unibody MacBook Pro that lacked AirPort function. In all Apple laptops to date, the AirPort card has been a part that can be ordered individually. But in the unibody laptops, the AirPort card is located in the display module, which can be ordered only as a “kit” that includes the screen, screen enclosure, bezel, iSight, inverter board, and AirPort/Bluetooth card.

I installed the display module, reassembled the computer, and found that, while AirPort was working, signal strength was poor in my office where I usually enjoy a full signal. The new MacBooks are designed for serviceability, so I removed the bottom case and re-seated the camera/AirPort/Bluetooth cable. Success!

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