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#811: Safari 5.1.4, Bottom Case Delamination, Malware Q&A
Spring is here! March 20th is the first day of Spring, and this looks to be a great week for it. High 70s all week, with the possibility of getting over 80 on Thursday.
The streets are filled with the happy sounds of motorcycles! There are so many people out there who are applying makeup, shaving, talking on the phone, and cramming that morning danish and coffee, all while driving to work. It’s easy to forget that there are other people on the road, so please watch out for those of us on two wheels and no steel cage to protect us.
This week, we bring you the latest update to Safari, some more Q&A from our customers, and an article from one of our newest technicians.
|Safari 5.1.4||By R.J. Murphy|
Apple recently released a fairly important update to Safari for OS X Lion: version 5.1.4. This update brought a number of various updates to the application, covering aspects of performance as well as security.
Another smaller, but still important issue that was addressed pertained to PDF files saved from a website. The bug was with hyperlinks in the PDFs that, when downloaded and saved to the user’s hard drive, would break and no longer bring you to the intended webpage. This was an issue I had noticed a few times while using Safari, and I’m very glad they fixed this.
These bugs, as well as many other small ones, were addressed and resolved in this Safari update. You can read more about what exactly was addressed in the 5.1.4 update here.
|Bottom Case Delamination||By Lance Putnam|
Hello! My name is Lance, and this is my first Tech Tails article. You can usually find me behind the service department counter in South Burlington taking care of customers.
I often get customers asking about an issue with their white unibody MacBooks. The issue is called bottom case delamination. It can occur with white MacBooks manufactured between October 2009 and April 2011. When the issue occurs, the rubber mat on the bottom of the computer separates from the housing. Below is a photo of what it can look like.
Customers often think that it’s something that they did to the computer, however this is actually a common problem. It’s an issue that Apple recognizes and will take care of, and in most cases there is no cost for this repair (even if the system is no longer under warranty or AppleCare).
The machine does have to meet eligibility requirements however, so stop into one of our stores and talk to the service department to get more information about this program.
|Malware Q&A||By Glenn Brensinger|
Public knowledge can be a funny and inconsistent thing. Back when the idea of having a computer at home was a novel concept, no one knew or cared about data security and worms and such. Time passed, and companies all over started shipping affordable home PCs to the masses. Gateway 2000, Northgate, and Dell were household names, and thousands of people were being introduced to the wonderful world of Windows.
Then the hackers came along, and started polluting this brave new world with viruses and keyloggers and all manner of malware to steal data and just make life miserable. No one knew how bad viruses were or understood the threat of having your email hacked or your hard drive erased; even as late as 2003, a lot of people did not bother to install and maintain a virus scanner because they just didn’t think they needed one. (I ran my own consulting business at that time; easily 95% of my business was cleaning up after a virus infection.)
Fast forward to 2012. Mac computers are gaining market share like never before, sold as an alternative to Windows because of OS Xs stability and security. Somewhere in the past 10 years, it seems like public awareness about security threats has expanded and grown, but the actual understanding has not followed suit. The pendulum has swung from apathy (“meh, it won’t affect me”) to paranoia (“my computer won’t boot, it must be a virus!!”) The mass media is mostly to blame for this; rather than educate, they prefer to panic people needlessly. They managed to get the word out there, unfortunately the word they chose is “Doom! Doom! Doom!”
Now it seems like any time a computer does something strange, the question is, “did I catch a virus from somewhere?” I occasionally get customers with dead iPods who swear they caught a virus because they plugged it into someone else’s computer.
To hopefully clear up some misconceptions, I present a little question and answer, culled from common customer questions via our service desk, phone calls, and email.
Q. Can Macs get viruses?
Q. No one writes viruses for the Mac because no one buys Macs.
Q. Do I need an antivirus program for my Mac?
Q. Can a smart phone be infected with malware?
|TT SPECIAL: FireWire/USB Enclosure + 1TB Hard Drive||By Small Dog Sales|
This week, we’ve got a good deal on a MacAlly FireWire 400/USB 2.0 enclosure with a 1TB hard drive. Save $20 for one week only!
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