Happy Tuesday,

Every so often I call for an all-hands meeting of the Small Dog service department, and tomorrow morning we’re all gathering in our Waitsfield headquarters for a few hours of discussion on policy, pricing, bundles, best practices, product offerings, and how we can service you more quickly and efficiently.

After all, we wouldn’t be here if you didn’t entrust us to do the best job as fast and completely as possible. One thing we’re unveiling, as hinted in previous issues of Tech Tails is a glass and screen replacement service for aluminum unibody MacBooks and MacBook Pros. These items are listed in the parts section of our website, and you’ll find that glass and screen repairs are up to half the cost of Apple’s asking price for physical damage repairs.

Just send an email to support@smalldog.com, call us at 800-511-6227 to arrange for a repair or order the parts alone for self-installation (at your own risk!).

As always, thanks for reading, and keep in touch.

Matt
matt@smalldog.com

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